Hub.Healthcare

Description

Hub is the HIPPA compliant communication command center for medical case management. Healthcare professionals, hospitals, industry representatives, and companies have one place to communicate, organize and manage their interactions.

Client

Hub.Healthcare

Year

2021

Type of work

Type of work

UX/UI Design, UX Audit, Research, Design System

UX/UI Design, UX Audit, Research, Design System

Problem

Healthcare professionals, hospitals and industry representatives often struggle with disjointed communication and organisation of their interactions. Without a central platform, records are scattered, leading to inefficiencies in collaboration and decision-making.

Goals & Strategy

The primary goal is to improve collaboration and productivity among healthcare professionals, hospitals and industry representatives by providing a unified platform for communication and file management. The strategy includes prioritising user-centric design to ensure ease of use and adoption, promoting seamless integration with existing workflows, and implementing robust security measures to protect sensitive information.

Research phase

Research phase

To better understand our users, we conducted comprehensive research. This involved detailed user analysis, segmenting them based on their unique characteristics and needs. This led to a thorough UX audit, defining key milestones and methodologies with our team. User stories and problem statements were crafted to encapsulate the user experience, and user flows were designed to map their journey. Finally, we conducted UX testing using an interactive prototype to ensure that our solutions were user-centric and effective.

userflow
userflow
userflow
userflow

Results

One place for everything

In HUB.

We bring all files and the conversations together in organized spaces called Workspaces.

 

Workspaces make it easier to share files and the context around them with the right people — and find those files later on.

Created coordinate case management

  • Connect and manage workflows

  • Follow along with everything related to individual cases or teams in their dedicated workspace

  • Easily book cases, share documents, and simplify various other routine tasks

  • Streamline processes and speed up collaboration by building and connecting new workflows across organizations.

Created efficient, organized team chat

Transform the way users communicate with partners, suppliers and all stakeholders by moving conversations from phone, fax, text and email to one place.

Users can now create group chats on a case-by-case basis. Send messages and share files in real time to create collaborative ideas on the fly.

Dashboard and reports

Dashboard and reports

Give stakeholders a robust, real-time view of work in progress with KPIs and visuals, and centralise the information and resources your team needs in one place.

Quickly adapt to changing conditions and spot trends with easy-to-visualise charts that display live data and key metrics.

IRIS CRM (NMI)

IRIS CRM (NMI)

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